When you use Urban Taxi Services, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices. This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy FAQs, which highlight key points about our privacy practices.
Effective Date: November 1, 2017
Data Collections And Uses
This policy applies to any users of Urban Taxi Services anywhere in the Uk, including any users of Urban Taxi Services apps, websites, features or other services.
This policy applies to any users of the services of Urban Taxi Services or its affiliates anywhere in the UK, and to anyone else who contacts Urban Taxi Services or otherwise submits information to Urban Taxi services unless noted below. This includes those who use Urban Taxi Services or its affiliates’ services to:
Request or receive transportation (riders)
Provide transportation individually or through partner transportation companies (driver partners)
Request deliveries of food or other items (delivery recipients)
Provide delivery services (delivery partners)
Waiting for information
The Information We Collect
Urban Taxi Services
Information that you provide to Urban Taxi Services, such as when you create your Urban Taxi Services account.
Information created when you use our services, such as location, usage and device information.
Information from other sources, such as Urban Taxi Services Uber partners and third parties that use Urban Taxi Services’API.
Urban Taxi Services collects the following categories of information:
Information you provide
This includes information submitted when you:
Create or update your Urban Taxi Services account, which depending on your location and the Urban Taxi services you use may include your name, email, phone number, login name and password, address, payment or banking information, government identification numbers, birth date, and photo
Submit information about your vehicle or insurance (for driver partners)
Consent to a background check (for driver partners where permitted by law)
Request services through an Urban Taxi Services app or website
Contact Urban Taxi Services, including for customer support
Contact other Urban Taxi Services users through our services
Complete surveys sent to you by Urban Taxi Services or on behalf of Urban Taxi Services
Enable features that require Urban Taxi Services access to your address book or calendar
Information created when you use our services
Depending on the Urban Taxi Services that you use, and your app settings or device permissions, Urban Taxi Services may collect your precise or approximate location information as determined through data such as GPS, IP address and WIFI.
If you are a driver or delivery partner, Urban Taxi Services collects location information when the Urban Taxi Services app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a rider, Urban Taxi Services may collect location information when the Urban Taxi Services app is running in the foreground. In certain regions, Urban Taxi Services may also collect this information when the Urban Taxi Services app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Riders and delivery recipients may use the Urban Taxi Services app without enabling Urban Taxi Services to collect their location information. However, this may affect the functionality available on your Urban Taxi Services app. For example, if you do not enable Urban Taxi Services to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the driver partner during your trip, even if you have not enabled Urban Taxi Services to collect your location information.
We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, distance travelled, and other related transaction details. “We do not store customer credit card details”. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage and Preference Information
We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.
Calls and text messages
We enable users to call or text each other through the Urban Taxi Services apps. For example, we enable driver partners and riders, and delivery partners and recipients, to call or text each other without disclosing their telephone numbers. To provide this service, Urban Taxi Services receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the text messages. Urban Taxi Services may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and for analytics.
Address book and calendar information
If you permit the Urban Taxi Services app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the Urban Taxi Services app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location, and number of attendees.
Information from other sources
These may include:
Users providing feedback, such as ratings or compliments
Urban Taxi Services business partners through which you create or access your Urban Taxi Services accounts, such as payment providers, social media services, on-demand music services, or apps or websites who use Urban Taxi Services APIs or whose API Urban Taxi Services uses
Insurance providers (if you are a driver or delivery partner)
Partner transportation companies (if you are a driver partner who uses our services through an account associated with such a company)
The owner of an Urban Taxi Services for Business or Urban Taxi Services Family profile that you use
Publicly available sources
How We Use Your Information
Urban Taxi Services collects and uses the information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
To enhance the safety and security of our users and services
For customer support
For research and development
To enable communications to or between users
To provide promotions or contests
In connection with legal proceedings
Urban Taxi Services does not sell or share your personal information to third parties for third-party direct marketing purposes.
Urban Taxi Services uses the information it collects for purposes including:
Providing services and features
Urban Taxi Services uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
Enable transportation, deliveries, and other services
Process or facilitate payments for those services
Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services
Enable features that allow you to share information with other people, such as when you submit a compliment about a driver partner, refer a friend to Urban Taxi Services, split fares, or share your ETA
Enable features to personalize your Urban Taxi Services account, such as creating bookmarks for your favourite places Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyse usage and activity trends.
Safety and Security
We use your data to help maintain the safety, security and integrity of our services. For example, we collect information from driver partners’ devices to identify unsafe driving behaviours such as speeding or harsh braking and acceleration and to raise awareness among driver partners regarding such behaviours. This also includes, for example, our Real-Time ID Check feature, which prompts driver partners to share a selfie before going online. This helps ensure that the driver partner using the app matches the Urban Taxi Services account we have on file, preventing fraud and helping to protect other users.
Urban Taxi Services uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
Direct your questions to the appropriate customer support person
Investigate and address your concerns
Monitor and improve our customer support responses
Research and Development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
Communications among users
Urban Taxi Services uses the information we collect to enable communications between our users. For example, a driver partner may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.
Communications from Urban Taxi Services
Urban Taxi Services may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. Urban Taxi Services may also use the information to promote and process contests and sweepstakes, fulfil any related awards and serve you relevant ads and content about our services and those of our business partners. Urban Taxi Services may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of Urban Taxi services, or as otherwise allowed by applicable law.